HMV Picturehouse

I wrote an email to the Picturehouse about last night c/o the box office. Here's my email and the one I got in reply...

I've always been a great believer in giving credit where it's due, and I may be mocked for my habit of complimenting builders on their good work, waiters on their good service, folk in shops for being super-helpful. I don't care. It's nice to be nice sometimes!

From: Me
To: HMV Picturehouse c/o the Box Office

Hi

I was at the White Lies gig last night at the Picturehouse; I felt the need to write this email because of an incident that happened once the show had finished.

First of all, I need to compliment the Picturehouse on its amazing Security Staff. One of your guys turned what could have escalated into something ugly into a lovely story my boyfriend and I have been telling our friends.

We had a great time at the gig (we’ve seen White Lies at the Picturehouse a few times), but when we were waiting in the queue for our coats, a guy in the queue behind us tried to start a fight with my boyfriend. Basically I’d gone to join the queue on my own, and my boyfriend came to join me after he’d been to the toilets – he asked the people standing directly in front of and behind me whether they minded, but they all said no. A guy reasonably far behind us started mouthing off about him skipping the queue, despite the fact my boyfriend didn’t even have a ticket – he was just keeping me company. The other guy started to get very hostile and threatening my boyfriend, saying he was going to get him outside.

Now I know usually some drunken yob mouthing off on a night out is something to shrug off and ignore, but we had just found out someone we know had been attacked outside a pub for no apparent reason last week, and he’d died a few days later in his sleep as a result of his injuries. I think needless to say we were a little more cautious than we would have been on any other night.

I spoke to one of the Security on our way out, just to keep us right in case anything did happen. The person we spoke to was incredibly helpful – he walked with us out the door and even escorted us to the traffic lights at the cross roads on Lothian Road so we could get a taxi outside the Sheraton. Once we’d crossed the street, he even stayed on that patch of pavement until he’d seen we were in a cab before he returned inside.

I think being nice is a bit underrated these days, and I would like to thank the Security at the Picturehouse for being fantastic. If anything had kicked off it would have ruined a great night, but your staff made sure that didn’t happen.

Kind regards,

..........

From: Operations manager (Events) - HMV Picturehouse
To: Me


I have been forwarded your e-mail to the Picture House.

It was kind of you to have taken the time to compliment our staff, which doesn't happen very often.

The steward involved will be passed on your thanks, and the incident will be conveyed to the staff at the briefings.

thanks again for taking the time.

kind regards